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  • Is the information I share with you kept private and confidential? What’s your policy?
    I fully respect your privacy. All information and forms of communication are kept 100% confidential. Any pictures and video footage of the project are only shared with your consent
  • Do your rates include the cost of any organizing products?
    No, the cost of organizing products are separate from the hourly/package total.
  • Will I need to be home while you’re organizing?
    You’ll need to be home for the all decluttering sessions because I’ll need your input while we’re decluttering. The overall goal is to work alongside you, and teach you ways to best utilize the space in your home.
  • Do you work alone or do you have a team?
    We have a part-time team of assistants to help on an as needed basis.
  • What happens if I need to cancel?
    If you need to cancel a session, please do so 48 hours before your session to avoid a non-refundable cancellation fee. Prior to booking any session a card is required on file.
  • How do I start? I'm ready to get Cozy!
    First, we’ll set up a complimentary virtual consultation to learn more about your needs and see if we’re a good fit, or we can schedule a in-person consultation up to 1 hour for $100 (non-refundable) which is credited back upon booking your first session, when booked within 30 days of consult. Second, we create a plan for your space, and research suitable products to help us complete the goal. Lastly, we begin booking sessions to declutter and free up space. We will use all necessary products to complete the look, and ensure practicality, functionality, and portability in mind.

Our Policies & Important Information

Ultimately, our goal is to create a space that you and your family will love for years to come. The organizing and decorating process is a relationship built on trust. We are confident you’ll love your new space and ask that you trust us in the process. Once we have talked about all of your wants, needs, desires, and budget, we will provide you with a plan and estimate based on our recommendations.

 

Service Fees

Hourly Rate $90.00/hour. We require a 2 hour minimum. Additional assistants are available at $60.00/hour rate. All services invoiced incur the MD 6% sales tax.

Note: If a On-Site home consultation is preferred, there is a non-refundable fee of $100 charged (credited back upon booking your first session, when booked within 30 days).

Invoicing and Payment Options
Client will be invoiced 50% upfront and remaining balance invoiced at 50% of the project completion. Once an invoice is sent, payment is due in 48 hours from invoice date. There will be a $50 late fee after 7 days and an additional $50 late fee every 7 days after.


We accept checks, cash and payment via PayPal or Venmo.


Cancellation Policy

There is a 48-hour notice for all cancellations. This allows us to let another valued client take that time slot. Our cancellation fee of $50 will apply if you neglect to provide adequate notice. If you have questions or need to cancel/reschedule, please contact us at least 48 hours prior to your scheduled session.

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