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  • Is the information I share with you kept private and confidential? What’s your policy?
    We fully respect your privacy. All information and forms of communication are kept 100% confidential. Any pictures and video footage of the project are only shared with your consent and are used soley to grow our portfolio.
  • Do your rates include the cost of any organizing products?
    No, the cost of organizing products are separate from the hourly/package total.
  • Will I need to be home while you’re organizing?
    You’ll need to be home for all of the decluttering sessions because we’ll need your input while we’re decluttering. The overall goal is to work alongside you, and teach you ways to best utilize the space in your home.
  • Do you work alone or do you have a team?
    We have a team that is readily available with flexible schedules. Our team members are fully trained and experienced in the art of organizing and will work closely with you to create a customized plan that aligns with your goals and lifestyle. We understand that each client is different, and our team approach allows us to collaborate with you to create a functional space that reflects your personal style and supports your daily routine. Whether you need help with a single room or your entire home, our team is dedicated to creating a Cozy Home that is both beautiful and functional.
  • What happens if I need to cancel?
    If you need to cancel a session, please do so 48 hours before your session to avoid a non-refundable cancellation fee of $75. Prior to booking any session a card is required on file.
  • How do I start? I'm ready to get Cozy!
    First, we’ll set up a complimentary virtual consultation to learn more about your needs and see if we’re a good fit, or we can schedule a in-person consultation up to 1 hour for $100 (non-refundable)! Second, we create a plan for your space, and research suitable products to help us complete the goal. Lastly, we begin booking sessions to declutter and free up space. We will use all necessary products to complete the look, and ensure practicality, functionality, and longevity in mind.

Our Policies & Important Information

Ultimately, our goal is to create a space that you and your family will love for years to come. The organizing and decorating process is a relationship built on trust. We are confident you’ll love your new space and ask that you trust us in the process. Once we have talked about all of your wants, needs, desires, and budget, we will provide you with a plan and estimate based on our recommendations.

 

Service Fees

Hourly Rate $90.00/hour. We require a 2 hour minimum. Additional assistants are available at $30.00/hour rate. If an in person consultation is preferred, there is a non-refundable fee of $100 charged.

Note: All services invoiced incur a $20 service charge. 

We charge a $20 service fee to help offset some of our costs. This fee solely covers expenses such as supplies, payment processing, and other related travel costs such as gas. This fee is necessary to ensure that the service is available to customers in all areas served and to continue growing into other nearby areas.

Invoicing and Payment Options
The client will receive an invoice for a 50% deposit of the project cost upfront, and the remaining balance will be due when the project is 50% complete. Once an invoice is sent, payment is due upon receipt of invoice but no later than 48 hours prior to scheduled service. There will be a $75 late fee if remaining balance is left unpaid, that may incur further charges or outcomes. 


We accept all major credit and debit cards via our online payment portal. We also accept Venmo and Apple Pay.


Cancellation Policy

There is a 48-hour notice for all cancellations. This allows us to let another valued client take that time slot. Our cancellation fee of $75 will apply if you neglect to provide adequate notice. If you have questions or need to cancel/reschedule, please contact us at least 48 hours prior to your scheduled session.

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